Have you forgotten your My Account user name or your password, or both?

So you've forgotten your credentials and can't log in. Trust us - it's incredibly common to forget your user name or password.

If you're not sure why you can't sign in, here's what to do:

  1. Request your user name, which will be sent to the email address on your account.
  2. Set a new password.

Can't remember your user name?

If you know the email address associated with your My Account profile, just request that we send your username there.

Tip: Try using your email address as the user name.

Can't remember your password?

If you've tried your password and it's not working, take another look at your user name. If you haven't customized your user name, it's likely your email address. Try using your email address as the username and the password you think is right.

Still not working? Your password is a very important element to keeping your information and call details private. We're obligated to ask you to provide a bit more security information before we can set your password.

You'll need:

  • Your My Account user name.
  • The security answer or security code (depending on which is on record)
  • We may ask for your account number

Important! After you set your password, we'll send you an email. Follow the instructions there to complete the password reset.

It's always a good idea to write down your user name and password somewhere safe, and to choose a password that's difficult for others to guess.

Can't use email?

If you no longer have access to the email associated with your account, chat with us so we can get it corrected.